Walk in for Fresher (2012 Passed outs Only) - BCA/ B.Sc / B.tech
Experience: 0 yrs
Industry: IT-Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category:Other
Role:Trainee
Job Description
Greetings from HCL Technologies Ltd.
We are pleased to inform you that with regard to an opening for the position of " Trainee "
Company: HCL Technologies Ltd.
Job Location : Noida
Job Description :
1) BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
2) Good communication skills
3) Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
4) Manage Customer escalations and providing technical resolutions
5) Independent troubleshooting within SLA
6) Adherence to standard operating procedures / work instructions
7) Ensure quality of ticket closure and queue assignment
8) Maintain track specific records and Vendor management
9) Identify avenue for value adds and present value add summary
10) Participate in Talent Management meetings - sharing and acquiring knowledge
11) Update the knowledge base - Technically upgrade across versions of environment when required
12) Participation in Monthly steering committee meetings (as required)
13) Participate in monthly QA audits
14) Monitoring and Management of various IT Infrastructure components
15) First level of Troubleshooting based on Standard Operating Procedures
16) Other tasks to complete SOPs based tasks
17) Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
18) For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
19) Responsible in providing voice support to the clients and online technical resolution
20) Basic technical knowledge of PCs
21) Knowledge of MS Outlook troubleshooting, Internet and Networking
22) Technical knowledge of operating systems like Windows XP
Desired Candidate Skill set:
1: Good Communication Skills
2: Immediate joinees
3: Willing to Work in Night Shifts
4: Technical / Networking/Infrastructure
5: No standing arrears
Date: 15th March 2013
Time: 10 AM 4PM
Walk in Venue :
Dehradun Institute of Technology (DIT)
Mussourie-Diversion Road,
Makkawala, Dehradun,
Uttarakhand-248009,
India
Contact Details
Recruiter Name:Nanda
Address: 50-53,Greams Road First Floor M.N.Office Complex CHENNAI,Tamilnadu,India
Telephone:91-44-28291910
Reference Id:002
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