Convergys Freshers Walkins (Gurgaon)

Sr Customer Care Officer/Technical support officer

Experience: 0 to 5 yrs

Industry: BPO, Call Centre, ITeS

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Role Category:Voice

Role:Associate/Senior. Associate -(NonTechnical)

Keyskills:Customer care officer, Customer Care Executive, Customer Support, CCE, CCO, Sr. Customer Care, Voice Process, bpo, call center, Senior Technical support, Semitech, Sales, Collection, Recovery,fresher,graduate

Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
 Interested Candidates can also directly Walk-in along with updated resume & two passport size photographs at :  Convergys India Service, E-158, Kalkaji, New delhi, Near Deshbandhu College, Walkin Distance from Nehru Place Metro Station.
Contact Person-Kuldeep Sharma-8860634830

Desired Candidate Profile

Education:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Graduates withexcellent oral and written communication skills Undergraduate with 1 year International Bpo Experience. Should be open to work in Night shifts. Outstation candidates/Ghaziabadresiding candidateswho can relocate can send their resumes Responsible for dealing with Clients’ Queries (Inbound voice/semitech/Technical procces available. Prior experience in Customer Service industry will be an added advantage. Candidate with good customer service skills would be preferred.

Contact Details

Executive Name:Convergys India Services Pvt Ltd
Contact Company:CONVERGYS India Services Pvt Ltd
Email Address:kalkaji.hiring@convergys.com
Telephone:8860634830
Reference Id:110005