Telecom Consultant with WNS Chenai
Locations Chennai
Experience 0 - 3 years
Key Skills VOICE, CSA, CONTACT CENTER
Education B.A, B.B.A, B.Com, BHM, Class 12
Function Customer Service/ Call Centre/ BPO
Role Customer Service Executive (Voice)
Industry ITES/ BPO/ KPO
Job Description
ROLE & RESPONSIBILITIES
Provide consistent, superior service to every customer by utilizing all available tools and resources.
Raise trouble tickets, service requests etc. for customer requests and complaints in the system directly as per client processes
Handle queries and complaints of customers and provide resolution in line with policy and procedure
SKILLS REQUIRED
Proficient in English language(Easy comprehension, correct grammar and pronunciation)
Understands the basic disposition of customer service attitude
Demonstrates effective listening skills,modulation
Flexible to changes and has a sense of urgency
Proficient in MS Office and basic computer skills
Typing Speed: 20 – 30 wpm/ 90% accuracy
Proficient in Regional language along with Hindi
SHIFTS ;6 Days in a week (up to 48 hours productive)
SALARY; INR – 1,20,000 to 1,50,000 per annum + Incentives
IF INTERESTED PLEASE WALK-IN TO BELOW ADDRESS;
Chennai WNS Global Services, 1A, RMZ Millennia, 143, Dr. MGR Road (North Veeranam Salai), Kandanchavady, Perungudi, Chennai – 600 096. PSTN : 43848050
Mon - Fri - 10am to 5pm
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