Hiring Event for IT Infrastructure Quality Analyst_ibm Hyderabad_9 Mar
Experience: 4 to 7 yrs
Industry: IT-Software / Software Services
Functional Area: IT Software - Other
Role Category:Programming & Design
Keyskills:Quality Analysis, Quality Analyst, Six Sigma, Root Cause Analysis, quality engineer
Job Description
**KINDLY IGNORE IF YOU HAVE TAKEN THE INTERVIEW IN THE PAST 3 MONTHS**
Greetings !!
It gives us immense pleasure to announce Hiring event for IT Infrastructure Quality Analysts professionals on 9th Mar'13 at IBM premises. Please go through the details below.
We look forward to have you walkin in for the interview on 9th of March'13 and wish you all the best for the same.
Date and Time- 9th March'13 b/w 10 AM- 2 PM
Venue- IBM Mindspace Cyberabad, Block 3A ,Survey No. 64 , APIIC, Software layout, Next to VSNL, Hitechcity, Madhapur, Hydreabad - 500081
Mandatory Documents to be carried-
Updated resume
Hard copy of this mail invite
Original photo ID proof and 1 photocopy (Any one- PAN card/ Voter's ID/ Passport/ Driver's License)
Offer letter/ Hike letter of the current employer
Latest 3 months pay slips
Highest educational marksheets and certificates
Job description-
Total years of experience- 4-7 years
Relevant- 3 years+
*Primary Job Responsibilities-
Creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, locations). Ensures solutions are applied to all appropriate configurations.
Directs RCA and process standardization across accounts by preparing, batching, and assigning incident reports and trouble tickets that occurred within a 90 days historic window period.
Under direction of Expert QA member, creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, locations).
Ensures solutions are applied to all appropriate configurations. Conducts statistical analysis on quality metrics reports to ensure that they are within control limits.
Improve and change the QA / RCA process by seeing if any solutions can be implemented or applicable to other locations/centers.
Analyzes and interprets financial (specifically SLA payout) and business data and provides in-depth analysis in identifying problems and performance exposures with alternative solutions/recommendations to take to management/customers.
Track SLA metrics.
Conducts statistical analysis on quality metrics reports to ensure that they are within control limits.
Prepares metric updates for executives.
Education, Experience and Skills Requirements-
Minimum education: 2 year technical or associates degree in a relevant course of study (e.g. CIS computer information systems, CIT computer information technology)
Minimum experience: 2-3 years experience in process analysis tools, statistical software, performance behavior charts and spreadsheets, and knowledgeable on groupware desktop technology.
Preferred experience in applying quality/process analysis in an IT services or manufacturing environment, six sigma, root cause analysis.
Thanks
Greeshma
IBM India Pvt Ltd
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