Customer Service Associate
Locations Mumbai City, Navi Mumbai, Thane
Experience 0 - 10 years
Key Skills trouble shooting , technical knowledge with good comms
Education Any graduate, Class 12
Function Customer Service/ Call Centre/ BPO
Role • Technical Support Executive ( voice) • Customer Service Executive (Voice)
Job Description
Designation: Process Executives for Voice process (Technical)
Company Profile:
Firstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The companys services Customer Management, Data Processing and Collections complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.
Driven by the Rightshore delivery model with 70% employees located onshore and 30% offshore, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence.
Location: Airoli (Navi Mumbai)
Functional Area: Call Centre, BPO, Customer Service)
Job Description:
1) UK Voice process
2) Good Communication and Conversational skills required
3) Comfortable working in rotational shift 24*7 shifts
4) 5 days working per week
5) Performance based Incentives can be earned
6) Transportation provided
Daily interviews at between 12pm to 6pm.Spot offers provided.
Venue -
Address: Firstsource Private Limited, #10th Floor, Bldg. No. 5 & 6, Airoli SEZ, Mindspace, Thane Belapur Road, near Airoli Stn. Airoli, Navi Mumbai-400 708.
Contact: Ms.Ramya (Talent Acquisition)
Tel: 8087180432\022-61870883
Eligibility Criteria:
1) Good Communication skills/ Fluency in English.
2) Age 19 - 55 Years.
3) Min HSC passed with 6months experience\HSC+3yrs Diploma\Graduate freshers (TYBcom appeared)
4) Living within transport boundaries
- CST to Ambernath (central line)
- CST to Panvel (harbour line)
- Airoli to Andheri East
5) BE, BTECH with 1 year experience in to BPO industry can also apply.
Education:
(UG - Any Graduate - Any Specialization, Graduation Not Required, B.A - Any Specialization, B.Com - Commerce, B.Sc - Any Specialization, B.Tech/B.E. - Any Specialization, Other Graduate, Diploma - Any Specialization) AND (PG - Other) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Industry: BPO
Functional Area:Customer service , technical support
Role Category:voice
Role:Associate / senior Associate(Technical)
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