Team Leader (domestic Bpo- Outbound Operations)
Experience: 2 to 6 yrs.
Job DescriptionSend me Jobs like this
* Managing a Team of 15-20 Telecallers
* Managing Outbound Sales (Telesales) process
* Responsible for attaining target
* Handling escalations
* Accountable for the production and quality targets of the team.
* Addressing the technical queries raised by the team.
* Submitting progress reports of the team to the Manager and conducting appraisals.
* Counseling of team members on improving Quality & productivity.
* Taking Escalation & Call backs.
* Auditing emails & giving feedback
* Leave Management
* Conducting Daily briefings
* Maintaining Team Reports
If your profile suits for mentioned position nad you are interested to apply for this; kindly revert by forwarding your updated profile to himashylaja.mutt@teamhgs.com
or Please walkin for a face to face interview between 19th to 21st of Dec 2012 (10am to 4pm) to below mentioned venue:
Bangalore:
Hinduja Global Solutions Limited
HGSL House, No.614, Vajpayee Nagar, Bommanahalli, Hosur Road,
Bangalore 560 068
(Land mark: Adjacent to Coupon Mall)
Ct Person: Ms. Shylaja
Chennai:
Hinduja Global Solutions Limited
5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamalee Road, Nandambakkam, Chennai 600 089.
Landmark: Near Chennai Trade center
Ct Person: Ms. Srividhya GR
Contact Details
Recruiter Name:Ms. Shylaja
Contact Company:Hinduja Global Solutions Ltd
Email Address:himashylaja.mutt@teamhgs.com
Telephone:08025734238
Reference Id:TL(Ops-WVI) - Bangalore and chennai
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Team Leader -(NonTechnical)
Keyskills:Outbound Sales, Tele - Sales, Tele - Marketing
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